Privacy Policy 12clubmy — Protection of Your Personal Data

This Privacy Policy is published by 12clubmy and applies to all members, users, and visitors who access our platform via the website, mobile app, or any other channel we operate.

We understand that your trust in how we handle your personal information is the foundation of a healthy relationship between us. This document has therefore been prepared with complete honesty — to give you a clear and straightforward picture of our data management practices 12clubmy.

By registering an account or using any of our services 12clubmy, you give your consent to the collection and use of your personal data as described in this Privacy Policy. If you disagree with any part of it, please discontinue use of our platform.

12clubmy collects various categories of personal data depending on the nature of your interactions with our platform. The table below provides a clear overview of the data collected and its purposes:

We do not collect data classified as sensitive, such as health information, religion, or sexual orientation, unless specifically required by applicable law.

12clubmy collects your personal data through several key channels:

• Account registration process — information you provide when creating a new account.
• Platform usage — your browsing activity, wagering, and interactions with various platform features.
• Financial transactions — data generated when you make deposits or withdrawals.
• Communications with us — information you share when contacting customer support via live chat.
• Automated technology — cookies, server logs, and tracking technologies that operate automatically when you use the platform.
• Third-party sources — in certain cases, we may receive verification information from the KYC service providers we engage.

The personal data we collect is used for the following purposes, all of which are aimed at providing you with a better and more secure service:

• Processing account registration and verifying your identity in accordance with KYC requirements.
• Processing deposits, withdrawals, and all other financial transactions.
• Providing effective customer support and resolving complaints accurately.
• Monitoring and preventing fraudulent activity, money laundering, and platform abuse.
• Sending account-related communications including security notifications and policy updates.
• Providing relevant promotional content and offers based on your gaming activity — you may opt out of marketing communications at any time.
• Fulfilling legal obligations and compliance with applicable regulations.
• Improving and developing platform features based on member usage patterns.
• Supporting the programme Responsible Gaming our includes monitoring of concerning gameplay patterns.

12clubmy does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we may need to share your data with the following parties:

• Payment service providers — to process deposits and withdrawals securely.
• KYC and identity verification service providers — to verify the documents and information you provide.
• Game software providers — within the limits necessary to provide games to you.
• Regulatory authorities and law enforcement — when lawfully required by law or court order.
• Auditors and professional advisors — subject to strict confidentiality obligations.

All third parties with access to your data are required to adhere to data protection standards equivalent to our own, and are prohibited from using that data for any other purpose.

12clubmy implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Key security measures we employ include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Data storage on secure servers protected by layered firewalls and intrusion detection systems.
• Strict access controls — only staff who require access to specific data to perform their duties are permitted.
• Two-factor authentication (2FA) for access to our internal systems.
• Periodic security audits by independent parties to identify and address any vulnerabilities.
• A tested incident response plan to ensure a rapid response in the event of any data breach.

12clubmy retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — whichever is longer.

As a general guideline, active account data is retained for as long as your account remains active. Once an account is closed, financial and transaction data is retained for the period required by applicable financial compliance laws, while other data that is no longer needed will be securely deleted in accordance with established procedures.

Customer support communication records are retained for a reasonable period for reference and service improvement purposes. Technical log data is generally kept for a shorter period unless required for ongoing security investigations or legal proceedings.

As the owner of your personal data, 12clubmy recognises and respects the following rights available to you:

To exercise any of the above rights, please contact our customer support team 12clubmy via live chat. We will address your request within a reasonable timeframe, subject to the required identity verification.

Platform 12clubmy uses cookies and similar tracking technologies to enhance your experience and enable certain features to function correctly. Cookies are small text files stored on your device when you visit our website.

We use several categories of cookies:

• Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies — helps us understand how members use the platform so we can make targeted improvements.
• Preference cookies — remembers your settings and preferences to deliver a more personalised experience.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. 12clubmy.

Platform 12clubmy is integrated with certain third-party services such as game software providers and payment processors. While we carefully select these partners and require them to comply with equivalent privacy standards, 12clubmy is not responsible for the privacy practices of those parties that fall outside our direct control.

We recommend that you read the privacy policy of any third-party service provider that interacts with you through our platform. If you have any concerns about how your data is handled by any third party, please notify us and we will investigate the matter.

Platform 12clubmy is intended exclusively for adults aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. Should we become aware that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian who believes that your underage child has an account at 12clubmy, please contact our support team immediately so we can address this as a priority.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 12clubmy handles your personal data, our team is ready to assist. We are committed to addressing every privacy inquiry with the seriousness and care it deserves.

You can reach us via live chat available on the platform. 12clubmy — available 24 hours a day, 7 days a week. If your inquiry relates to data access, correction, or deletion rights, please include your account details to expedite the verification process.

For more information about your rights and responsibilities as a platform member, please refer to Terms and Conditions our and the FAQ containing answers to the most frequently asked questions.